REFUND & RETURN POLICY

Last Updated: 01/01/2026

At Hevana Private Limited, we design and manufacture our garments with a strong focus on quality, fit, and sustainability. Please read this Refund & Return Policy carefully before placing an order.

By purchasing on our website, you agree to the terms outlined below.

1. Returns & Exchanges

Size & Fit Returns Accepted (With Conditions)

We accept returns or exchanges only for size and fit issues, subject to the following conditions:

• The return request must be raised within 5 days of delivery

• The product must be:

  • Unused

  • Unwashed

  • Unworn

  • With original tags intact

• The product must be returned in its original packaging

Returns that do not meet these conditions will be rejected.

2. Non-Returnable Situations

Returns or exchanges will not be accepted for:

• Change of mind

• Style or color preference

• Incorrect product selection by the customer (other than size)

• Products showing signs of use, wear, washing, or damage caused by the customer

3. Damaged or Incorrect Items

We accept returns, replacements, or refunds if:

• You receive a damaged product, or

• You receive a product different from what you ordered

Conditions:

• You must notify us within 48 hours of delivery

• Clear photos or videos must be provided for verification

• The product must be unused and in its original condition

4. Exchange & Refund Process

• Once your return request is approved, we may offer:

  • An exchange (preferred), or

  • A refund to the original payment method

• Refunds, if approved, will be processed within 5–10 business days, depending on the payment provider

5. Return Shipping

• For size & fit returns, return shipping costs will be borne by the customer

• For damaged or incorrect items, we will bear the return shipping cost

6. Order Cancellations

• Orders can be cancelled only before dispatch

• Once an order is shipped, it cannot be cancelled

7. Non-Returnable Items (Summary)

The following items are non-returnable:

• Products returned after the allowed time window

• Used, washed, or altered products

• Products without original tags or packaging

8. Contact Information

For return, exchange, or refund-related queries, please contact:

Hevana Private Limited
Email: support@hevanapvtltd.com
Location: Aligarh, Uttar Pradesh, India